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Privacy Policy

Privacy

Your Transaction is secure. And information provided by you will be kept confidential. Two simple guarantees that mean you can shop without fear at Patrorna.com

Registering with us is entirely voluntary on your part. And all information collected from you when you buy at patrorna.com is used mainly to effect shipment and to keep you informed about the status of your order. It may also be used to identify groups of similar respondents for statistical purposes.

If you sign up to receive regular email updates from us, or for any of the other services offered on the site, the information so provided will be used strictly for the purpose/s intended.

Occasionally, we will send you email with information about new products and offers on our site, but you will always have the option of declining to receive such information.

Other than to Razorpay, PayPal and your card issuer’s bank for credit card or debit card validation, under no circumstances will information submitted by you be divulged to any third party for any reason whatsoever. All your payment information is with the payment gateway providers and your banks and we do not have access to any payment information, nor we intend to receive any such information except for transaction number, customer name and order no. against which payment is made.

And that’s a promise!

Security

Patrorna.com is associated with Razorpay and PayPal – a trusted third-party payment authorizing agency, to ensure the security of your debit or credit card information.

Whenever you are ready to buy at Patrorna, you will automatically enter the secure server at Razorpay or PayPal

Credit card information is entered by you within the secure server, and this is encrypted using 128-bit Secure Socket Layer (SSL) technology – the current state of the art for Internet security.

The information is sent to your card issuer’s bank over a secure, proprietary connection. When the authorization process is complete – you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.

That’s how concerned we are of your security.

Controllers of Personal Information

Any personal information provided to or gathered by Patrorna Apparels Private Limited under this Privacy Policy will be stored and controlled by Patrorna Apparels Private Limited. G-233, Sector-63, Noida-201301, India.

What Personal Information About Customers Does Patrorna.com Collects?

The information we learn from customers helps us personalize and continually improve your shopping experience at Patrorna.com. We use your information in handling orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as wish lists and customer reviews and recommend merchandise and services that might be of interest to you. We also use this information to improve our platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our platform, and communicating with you.

Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses Patrorna.com or advertisements and other content served by or on behalf of Patrorna.com on other Web sites. We may also receive/store information about your location and your mobile device, including a unique identifier for your device. We may use this information for internal analysis and to provide you with personalized content.

E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Patrorna.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please opt out of that by clicking on the unsubscribe /preference link or simply by sending an email with Subject Line “Unsubscribe”.

Information from Other Sources: We might receive information about you from other sources and add it to our account information.

By using or continuing to use the site you agree to our use of your information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by Patrorna.com at its discretion. You also agree and consent to us collecting, storing, processing, transferring and sharing information (including sensitive personal information) related to you with third parties or service providers for the purposes as set out in this Privacy Policy.

We may be required to share the aforesaid information with government authorities and agencies for the purposes of verification of identity or for prevention, detection or investigation, including of cyber incidents, prosecution and punishment of offences. You agree and consent for Patrorna.com to disclose your information, if so required, under applicable law.

What About Cookies?

  • Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as Recommendation and personalized content for You and storage of items in your Shopping Cart between visits.
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of Patrorna.com essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Patrorna.com products and services that require you to Sign in.
  • If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Does Patrorna.com share the Information it receives?

Information about our customers is an important part of our business and we are not in the business of selling it to others. Patrorna.com shares customer information only as described below and the subsidiaries which Patrorna Apparels Private Limited., controls and that are either subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

  • Affiliated Businesses We Do Not Control:We do not share any customer information with any affiliate or business we do not control.
  • Third Party Service Providers:We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service. They have access to personal information needed to perform their functions but may not use it for other purposes also only the minimal data required for their function is shared. Further, they must process the personal information in accordance with this Privacy Policy and as permitted by applicable law.
  • Promotional Offers:Sometimes we send offers to selected groups of Patrorna.com customers on promotional offers but we never send this on behalf of other businesses nor your information is shared with any other business we do not control except as described in above section Third Party Service Provider. If you do not want to receive such offers, please adjust your Communication Preferences.
  • Business Transfers:As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy (unless, of course, the customer consents otherwise). Also, in the unlikely event that Patrorna Apparels Pvt. Ltd or substantially all its assets are acquired, customer information will of course be one of the transferred assets.
  • Protection of Patrorna.com and Others:We may release account and other personal information when we believe release is appropriate to comply with applicable law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Patrorna.com, our users or others. This includes exchanging information with other companies, organizations, government or regulatory authorities for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy
  • With your consent:Other than as set out above, you will receive Policy when information about you might go to third parties and you will have an opportunity to choose not to share the information.

How Secure Is Information About Me?

  • We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on “Information Technology Security Techniques Information Security Management System-Requirements”.
  • We neither process nor store any payment related information except what is given to us by the payment service provider/gateways which is Razorpay and PayPal. We receive Transaction No. Reference Order Number and Amount of Payment and no other information.
  • We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal information (including sensitive personal information). Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
  • It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links to Other Web sites?

Our site does not include third-party advertising and links to other Web sites.

What Information Can I Access?

Patrorna.com gives you access to a broad range of information about your account and your interactions with Patrorna.com for the limited purpose of viewing and, in certain cases, updating that information. This list will change as our website evolves.

What Choices Do I Have?

  • As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of such Patrorna.com features as Your Profile, Wish Lists, Customer Reviews.
  • If you do not want to receive e-mail or other mail from us, please adjust your Communication Preferences. (If you do not want to receive Conditions of Use and other legal Policies from us, such as this Privacy Policy, those policy’s will still govern your use of Patrorna.com and orders placed with Patrorna.com, and it is your responsibility to review them for changes.)
  • The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of its manufacturer.

However, because cookies allow you to take advantage of some of Patrorna.com essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Patrorna.com products and services that require you to Sign in.

Are Children Allowed to Use Patrorna.com?

Use of Patrorna.com is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. If you are a minor i.e. under the age of 18 years, you may use Patrorna.com only with the involvement of a parent or guardian.

Policy and Revisions

If you have any concern about privacy or grievances at Patrorna.com, please contact us with a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Policy and the Conditions of Use will change also. We may e-mail periodic reminders of our Policy and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

For any grievance or query please Contact Us or email us on admin@patrorna.com

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